Cisco Partner Pre-Sales (CPP)
Partner Helpline is a direct support path for any partner issues, including complete presales technical, and product design assistance.

Online case request tools are available to registered Cisco.com users. This tool lets you describe the issue in your own words and attach files to the case, and will route your case request to an appropriate pre-sales engineer as fast as possible.

http://www.cisco.com/web/partners/tools/helponline/index.html

Customer Service Contacts
Australia: 1 800 688 936
New Zealand: 0 800 449 094
Email: Internet Commerce
Email: Customer Service

TAC - Technical Assistance Centre
TAC Australia Tel: 1 800 805 227
TAC New Zealand Tel: 0 800 446 237
E-Mail Australia: tac@cisco.com
E-Mail: asiapac-tac@cisco.com